All our products are meticulously crafted and carefully stored in Nepal, ensuring exceptional quality and attention to detail.
To facilitate seamless transactions, we are registered as a company in the State of Florida in United States under registration number P22000005453 at the following legal address:
MANDALAS LIFE INC
1145 Via Jardin
West Palm Beach, FL 33418
United States
Placing an order
There are two ways to place your order:
- directly via the online shop
- by requesting a quotation via any contact form
Either way, we will review each elements to make sure they can be fulfilled accordingly.
We contact you back personally for confirmation if any item is missing or if it is different from the original offer.
In this case, depending on the availability you will be provided with multiple options:
- accept a similar alternative
- commission a new piece to the crafter
- cancel the order of the item
Once we have the confirmation that your order can be fulfilled we will proceed with the payment.
Note: We only transfer (capture) the funds after confirmation of availability.
Shop orders
For direct orders from the website we accept payments via the following methods:
- Credit card
- Debit card
- PayPal
In this case our system requests an authorization to your card issuing bank or PayPal and place a hold on the funds for the authorized amount.
At the time of confirmation we collect the funds for the amount due (minus adjustments) and contact you back with the tracking details.
Note: If the amount due is greater than the authorized amount a second instalment should be paid via the provided payment link.
Quotations
For quotations requested via email or contact form we accept payments via the following methods:
- Wire transfer
- Credit card
- Debit card
- PayPal
- Alipay
- WeChat Pay
At the time of confirmation we send you a payment link to capture the amount due and contact you back with the tracking details.
Shipping & Delivery
Once an order is placed the item is brought from the workshops in Nepal to our gallery in Kathmandu and sent to you via a trusted cargo service to ensure reliable and efficient shipping to your doorstep, no matter where you are located.
During this phase we also keep you informed by sharing the shipping details.
Any questions?
If you have any questions or inquiries feel free to call or message us via WhatsApp at +977 9807351336 or fill up the contact form below and we will be more than happy to guide you accordingly: